Made for a Stellar Customer Experience

An Omnichannel Communication Solution for Businesses

Boost your revenue by 60% with BerryTalks.

  • Broadcast promotional offers with over 60% open rates.

  • Attend to all your customers via an omnichannel marketing platform.

  • Experience a 35% improvement in response times.

  • Automate marketing, sales, and support.

Get a Demo

Automation from a single dashboard. Intrigued? Get in touch to find out more!

Key Features

Make the most of automated responses, message templates, and detailed analytics to enhance
engagement, track performance, and ensure compliance.

Broadcast

  • Seamless Communication

    Connect with customers through bulk messaging. Track message delivery with comprehensive analytics, ensuring each message reaches its intended recipient.

  • Real-Time Monitoring and Analysis

    Monitor and analyze customer outreach in real time, providing valuable insights
    to direct communication strategies.

Live & Chatbot

  • Automated Messaging and Seamless Transfers

    Create automated messages using our advanced chatbot builder and
    enable seamless transfers to live agents.

  • Dynamic Chat Experiences and Efficient Routing

    Build dynamic chat experiences and route conversations to the right team
    for effective handling.

Statistics

  • Advanced Tracking

    Gain insights into user behavior. Tailor services to customer needs. Track
    key performance indicators to measure the effectiveness of campaigns
    and user engagement.

  • Daily Report

    Access detailed reports on user statistics, furnished with interaction patterns,
    agent details, and user response rates. Study trends to make informed
    decisions and improve service delivery.

User & Team Management

  • Enhanced Team Management

    Our platform's robust team management and user profiling features are built to
    improve operations, especially when managing user updates.

  • Efficient Chat Routing

    Streamline team collaboration and route chats to the right teams for effective handling.

Brands That Trust Us

Use Cases

Engaging customers, providing support via personalized messaging, and using insights
to devise future strategies just became a cinch! What more do you need?

Engaging Customers Everywhere with Personalized Messaging

Supercharge customer engagement with our broadcasting feature,
sending personalized bulk messages to build trust and elevate the customer experience.

  • Benefits

  • Enhanced engagement

  • Efficient Communication

  • Builds Customer Trust

Live Chat & Chatbot Integration

Enhance customer support with real-time interactions and automated responses using live chats and chatbot integration.

  • Benefits

  • 24/7 Customer Support

  • Personalized Interactions

  • Quick Issue Resolution

Powerful Statistics & Analytics

Use valuable insights to improve customer interactions and campaign performance. Use real-time data to define your strategy.

  • Benefits

  • Informed decision-making

  • Performance tracking

  • Optimized strategies

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Frequently asked questions
about BerryTalks

BerryTalks integrates various communication channels like social media, messaging apps, and email into a unified platform. This allows multiple agents and chatbots to access and manage customer conversations from a single interface.

WhatsApp Business is suited to small businesses, providing basic messaging tools via a mobile app for customer engagement. Meanwhile, WhatsApp Business API is tailored for medium to large businesses, offering progressive integration capabilities with CRM systems and automated messaging features to effectively manage high-volume communication.

BerryTalks currently supports two communication channels: WhatsApp Business API (WABA) and Facebook Messenger. Efforts to integrate Instagram, SMS, and Email are currently underway.